Terms & Conditions

1. Acceptance of Terms

By accessing or using PeaceChat Private Limited, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the App.

2. Description of Service

PeaceChat is India’s first Relationship & Emotional Support App. It connects users with empathetic listeners, dating coaches, relationship experts, influencers and even celebrities for private one-to-one chat and call sessions.

3. User Eligibility

You must be at least 18 years of age to use PeaceChat. By using the App, you confirm that you meet this requirement.

4. Listener Conduct

All listeners on PeaceChat go through a screening and onboarding process before joining the platform. Listeners are not licensed therapists or mental health professionals unless explicitly stated. Sessions are for emotional support and relationship guidance only.

5. Prohibited Conduct & Zero Tolerance

PeaceChat has zero tolerance for objectionable content and for abusive users.

The following are strictly prohibited anywhere on the platform, including in one-to-one chats and calls, profile photos, names and descriptions:

• Sexually explicit content, nudity, or sexual solicitation of any kind
• Harassment, abuse, bullying, or threatening behaviour toward any listener or user
• Hate speech, or content attacking a person or group
• Content that encourages self-harm or violence toward others
• Impersonating another person or entity
• Sharing personal contact information to bypass the platform
• Spam, advertising, or any use of the platform for illegal purposes

There are no warnings for serious violations. Any account found posting or sending objectionable content, or behaving abusively toward another person, will have that content removed and the account suspended or permanently terminated, without refund.

6. Reporting, Blocking & Enforcement

Every user and listener can report objectionable content and block anyone they do not wish to hear from. Both tools are available inside the app at the moment they are needed:

• Report — any individual message can be reported by holding it, and any person can be reported from the chat menu or from their profile.
• Block — blocking takes effect immediately, stops all further contact, and removes that person’s content from your view. Blocked users are not told they have been blocked.

Every report and every block is sent to our moderation team. We review all reports of objectionable content within 24 hours, remove content that breaches these Terms, and eject the user responsible. We also use automated filtering to block explicit content before it is ever delivered.

To report something outside the app, contact us at support@peacechat.in.

7. Payments & Refunds

Session fees are charged at session-based pricing as displayed in the App. All payments are processed securely. Refund requests are handled on a case-by-case basis. Contact us at support@peacechat.in for refund queries.

8. Limitation of Liability

PeaceChat provides emotional support services and is not liable for any decisions made based on conversations with listeners. For mental health emergencies, please contact a licensed professional.

9. Contact

For any questions regarding these Terms, contact us at support@peacechat.in.